Globally, more than 150,000 businesses use Salesforce. And since the CRM is also a development platform, there are more than 1.5 million Salesforce developers building apps, automated business processes, and more.

Many IT departments assume that Salesforce development and releases can be approached in much the same way as other platforms and expect to be able to apply DevOps best practices. But all too often, bringing a continuous integration and continuous delivery (CI/CD) playbook from other platforms to Salesforce ends in failure.

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