Customers are the backbone of any business. Understanding customer experience is key for every company, and conducting customer feedback analysis is always a vital tool for elevating your brand. In this article, we will explore how an artificial intelligence agent can be used to perform customer feedback extraction and analysis easily and efficiently. We will build the AI agent using Kumologica, a low-code development platform, and the Anthropic AI platform.

Use Case

ABC restaurant chain has decided to add a feedback feature to their menu and ordering mobile app. Along with the conventional star rating model, they introduced a simple free-text box allowing customers to provide feedback in their own words. This offers more flexibility for customers to share detailed comments. It enables management to better understand customer expectations.  

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