The journey to implementing artificial intelligence and machine learning solutions requires solving a lot of common challenges that routinely crop up in digital systems: updating legacy systems, eliminating batch processes, and using innovative technologies that are grounded in AI/ML to improve the customer experience in ways that seemed like science fiction just a few years ago. 

To illustrate this evolution, let’s follow a hypothetical contractor who was hired to help implement AI/ML solutions at a big-box retailer. This is the first in a series of articles that will detail important aspects of the journey to AI/ML.

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