With the new developments in artificial intelligence, incident management is slowly moving away from the reactive approach in today’s IT landscape. Most of the businesses today operate on the reactive model, where actions are taken only after an incident has disrupted the functioning of the systems. 

However, with the help of AIOps, which uses artificial intelligence and machine learning, organizations can adopt a proactive approach and take actions to avoid a possible failure from occurring in the first place. This change in the incident management approach will lead to reduced system outages and better utilization of resources to strengthen the systems in place across organizations. Predictive incident management will soon become a core element of IT services for business continuity and operational effectiveness.