Introduction

Modern banking is rapidly moving toward intelligent, context-aware automation. Instead of relying solely on static rule-based chatbots or hard-coded APIs, today’s systems need to understand intent, reason across multiple data sources, and deliver personalized insights in real time. This is where Agentic AI — autonomous systems capable of planning, reasoning, and taking action — is transforming customer interactions.

In this article, we’ll explore how to build a customer service agent that leverages Amazon Bedrock and Amazon DynamoDB, powered by Boto3, to deliver dynamic responses such as: